Expectation:
You walk into the shop, spot the click and collect counter, and throw down some ID. “I have made a purchase, fetch it, you superfluous swamp-donkey” The person checks your ID, looks you up and down in disgust, and says “I don’t want a malodorous miscreant like you in my fine establishment one moment longer than I have to” He disappears, and moments later throws your package at you and turns his back on you in disdain. Total elapsed time: five minutes.
Reality:
You walk into the shop, spot the click and collect counter, which is deserted. Eventually someone arrives and asks if you need help. You inform them you have a click and collect, this causes confusion, and once they manage to accept that click and collect exists, they send someone to find the paperwork, when that’s found they go looking for the item on the shelf. Now they try to make you pay for it again, and you attempt to show emails, bank statements and obscene hand gestures to prove that you have already paid. Eventually they decide its easier just to let you leave without paying for the item, and you can finally leave. Total elapsed time: half an hour, if you are lucky.
Adrian's Got The Moose 